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Retail icon’s fall: why Americans stopped shopping at Sears.

Season 2018 Episode 384 | 6m 33s

The once formidable retail giant Sears files for bankruptcy protection. The company, which also owns Kmart, will continue to operate as executives try to reverse a downward spiral exacerbated by e-commerce. John Yang examines the company’s storied legacy and tumultuous fall with historian Jerry Hancock.

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